[Rant] I wish Logitech would make their mice more durable

I have been using Logitech products for a long time. When I came to Japan, I had a G5 mouse which I broke after a while. I bought a G500 to replace it and it also broke. The middle mouse button stopped working – stopped clicking. This is exactly what happened with the G5 as well. Logicool, which Logitech calls themselves in Japan, replaced it, no questions asked. Then after a while it broke again. This time it was the left mouse button. Everything else worked perfectly. They replaced it again. This time they didn't even ask me to send them back the broken mouse. In the previous occasion they asked me to return the defective mouse. They, of course, sent the new mouse in advance. Funny thing was, the mouse they sent me had a defect as well. The tilt action of the scroll wheel didn’t work properly. I had to ask them to send me back another mouse. Man, this G500 mouse that I'm using is pretty expensive.

Anyways, I've now been using this mouse in the last few months without any hardware issues. But there is one issue. The issue is that the coasting of paint on the mouse where I rest the thumb fades away. Look at the pic below. (Ignore the dust though) This is not something that just happened with this mouse. The previous G500 mice that broke also had this issue.

Is this same with other mice as well? This makes the resale value of the G500 go down the toilet. I mean, the mouse may perform perfectly well but the looks are important. If people see that the mouse is worn out, they will ask to drop the price down. That sucks.

The 3 Musketeers: G500, G500 and G500!

Finally the replacement for the DOA (dead on arrival) replacement of the left button broken Logitech G500 mouse arrived. I have already sent the DOA mouse back to Logicool as per their request. However they were kind enough to send me the packaging material and the printed recipient address along with the mouse. So all I had to do was put the mouse in the box, paste the address on the box and order Kuroneko courier service to come and take away the package.

The new mouse is working fine. But for some weird reason, the mouse wheel is tilted slightly to the left as well. Very slightly, but it's noticeable to the eye. The feedbacks you get from tilting left and right are not the same either, but that's not a big deal anyways. It would perhaps become seasoned in no time. Heck, I still have more than a year full of warranty left. I can always replace the mouse again if something goes wrong.

The Logitech Gaming Software sucks as usual. Sometimes it works, sometimes it doesn't. Time to read the threads at Logitech forums or ask my own question. I really wish I could get a mouse with much stable software. But I don't know who makes such mice nor don't wanna change the mouse to a new one, especially in these desperate times. 

 The new one on the left, the DOA one in the middle and the left button broken one on the right.

The replacement G500 mouse is also broken (DOA)???

A week ago, the left button of my Logitech G500 mouse stopped working. Logicool (the name under which Logitech is registered in Japan) replaced the mouse with a brand new one. I got the replacement mouse yesterday and I even wrote a blog post about it because I was so happy that I could replace the worn out old mouse with a new one.

But after using the new mouse for a few minutes, I felt that the left tilt function of the scroll wheel was not working properly. I had to tilt is with all my might to get it to respond. Right tilting was fine. I use the tilt function to switch tabs in the browser and to change firemode/reload in games.

If you look at the photo below, you'll see that the gap between the wall and the scroll wheel is very small on the left side and big on the right side. This is kind similar to what happened with the first time I replaced the mouse about a year and half ago. But at that time, the middle press was entirely not working. But then it was all due to battering the middle button trying throw grenades => the mouse wasn't durable. But this time, it is a DOA. Oh well!!!

I contacted Logicool about this and they agreed to send me a new mouse. But I have to send back the broken one. Not the first one, but the replacement. I hope this will be end of it. I already hate Logicool/Logitech as a brand. :(

Finally got the replacement for my Logitech G500 gaming mouse

Remember that my Logitech (well, Logicool, because it was bought from Japan) G500 gaming mouse’s left button stopped working just before Crysis 3 MP Beta came out? Thanks to the awesome Logitech customer support, I was going to receive a brand new mouse as the replacement even without them checking what is wrong with the mouse. (I could have simply told them that the left click was not working and got a replacement, because I don’t even have to send back the broken mouse!!! But I am supposed to throw it away. I’ll hold onto it a bit until I’m sure this mouse isn’t going to break in a few days.)

Even though the customer support person told me that it would take about 5 days, it actually took 8 days. I was going to ask them about this yesterday, but they beat me to it. I saw a response from them telling me that the mouse was shipped that I would get it by today. They (Kuroneko) delivered it alright – but I wasn’t home. Luckily I have an account with them, so they sent me an email saying that they delivered it but nobody was home. The email contained instructions on how to get it delivered and all could be done via the internet. It’s very simple.

So, here we have it. The old mouse and the new mouse.

 

Logitech G500 Gaming Mouse–left click not working

Last night, out of the blue, the left click on my mouse stopped working. First I thought it was a problem with the Logitech Gaming Software. Logitech’s software isn’t the best out there. Very unstable, if you ask me. I use LGS to remap the buttons on the mouse to do different things for each of the commonly used applications and sometimes the buttons do not respond. I wonder if the competitors are doing a better job. 

First of all, I quitted LGS and relaunched it. No good. I disconnected the mouse and reconnected to the same port. No good. I connected the mouse to another port. No good. Then I rebooted the PC. No good. I connected the mouse to my MacBook Air. No good. (I even connected it to the office PC. No good.)

Logitech G500 to replace the broken G5

I started playing Call of Duty Modern Warfare 2 multiplayer quite recently, and the result was a broken Logitech G5 mouse. The middle mouse button broke. It lost the clicking noise. Not just the noise, but I couldn’t feel the click. It was like trying to press a button on a resistive touch screen phone with just the skin of the thumb without using the nail. It was definitely not usable in games, nor was in browsers and other places where I extensively use the middle mouse button.

Not just that, the middle mouse button of the G5 is utter crap. It supports tilting and when I would press the middle mouse button, there was a good chance that I would tilt the button. The design of it wasn’t helping this either. It didn’t feel stable. Also, it was wearing out on the skin as well.

Mind you, it was a great mouse. It fit my hand pretty well. But it was time to throw it away. Well, I can give it to someone.

So what did I replace it with? Simple. It is in the title. I bought the new G500. It is pretty much same shape as the G5 so there wasn’t a need for getting used to the shape. But I had to get used to the new button placement. The realtime CPI changing buttons were on the left click button towards the outer edge, instead of the top middle. The button at the top middle would lock and unlock free scrolling which is used for scrolling long pages. And now there are three thumb buttons instead of two in the G5. Most of all, it supports a maximum of 5700 CPI instead of the 2000 in the G5. That is the hardest thing to tune. I still don’t know which speed is the best. I am still experimenting. BTW, the middle mouse button is much more stable in this. I hardly mistakenly press the tilt buttons when pressing the middle mouse button. But I have to tell you, the software doesn’t detect COD6 MP exe. That is a bummer. I am still trying things to get it to work without me needing to manually change the profile.

I am not using the weighs yet. I think I should play with it a bit more and make use of all the features of the mouse. I didn’t use all the features of G5. I need to use all the features of G500!

P.S.

I disassembled the G5 to see if I could fix the middle mouse button issue. I had to remove all the gliding pads underneath the mouse to get to the nails. Sucks! Now it is a mess. I would need new pads if I want to use the mouse again. Well it works without the pads, but it does not give the same smooth feeling. Anyways, when I checked how the middle mouse button would work. I couldn’t understand how it could have made the click sound right from the beginning, unless there was “something” and it is not present anymore. There is just a spring and a touch button. Nothing that could make a click noise. Hmm….oh well.. I talked to Logitech as well, and they said I couldn’t get warranty because it was bought from another country, Am I supposed to wait till I get to Sri Lanka to claim warranty? It might even not have any warranty left! lol