Wednesday, January 30, 2013

Logitech G500 Gaming Mouse–left click not working

Last night, out of the blue, the left click on my mouse stopped working. First I thought it was a problem with the Logitech Gaming Software. Logitech’s software isn’t the best out there. Very unstable, if you ask me. I use LGS to remap the buttons on the mouse to do different things for each of the commonly used applications and sometimes the buttons do not respond. I wonder if the competitors are doing a better job. 

First of all, I quitted LGS and relaunched it. No good. I disconnected the mouse and reconnected to the same port. No good. I connected the mouse to another port. No good. Then I rebooted the PC. No good. I connected the mouse to my MacBook Air. No good. (I even connected it to the office PC. No good.)


Right now I have remapped the left button to right button. It’s weird. But once you get used to it, you can use it for normal day to day tasks. But gaming is a different story. I tried playing Crysis 3 MP Public Demo that was released today and it was hard. I would get killed because I pressed the wrong button! 

When I searched the internet about this issue, I found out that this was a common problem with the G500 mouse. Most people had got this issue within a year. I got mine after about 1.5 years, but still well within the 3 year warranty period. (3 year warranty for a mouse is amazing or what?)

Anyways, last night, I contacted Logitech Support and told them my problem. I was precise with the details. Attached all the documents they needed; gave all the information they required to send me a replacement. They took a whole day to reply to me, but they reached me today. And they were willing to send me a new replacement mouse. (I knew that much from previous dealings with Logicool support. Their support is exceptional). But they said it would take up to 5 days. I hope it doesn’t take that long though. Funniest thing is that even though they asked me to send back the broken mouse the last time, this time they told me to simply get rid of it. I would do that, because I have no reason to retain a broken mouse. 

This is exactly what the support guy said. But it is in Japanese. Read it if you dare/know Japanese.
ご確認、お手数をおかけしました。
また、お願いしておりました、記載事項/書類を確認いたしました。
お忙しいところ、ご手配頂きまして有難うございました。
つきましては、G500の出荷手配を取らせていただきたいと存じます。
当社より先に代替品を発送いたしますので、
お手元に届きましたら、不具合品に関しては、
お住まいの地域の法令に従って破棄/処分頂けます様、お願い申し上げます。
出荷開始予定日で御座いますが、本日より5営業日前後を予定しております。
ご不便をお掛けしており申し訳御座いませんが、今しばらくお待ち下さいませ。
■その他のご注意点
(1)保証書/レシート等
初回お買い上げいただいた際の保証書が保証期間内有効となりますので、
保証書/レシート等の書類は、大切に保管いただけますようお願い致します。
ご不明な点がございましたら、ご遠慮なくお問い合わせくださいませ。
Of course my warranty period continues from the original day I bought the mouse, not from the date of replacement. That’s fine by me. 

One good thing that came out of this is that my old mouse had worn off where I would rest my thumb. A new mouse would be awesome, although I wish I could switch the company this time: to maybe Roccat? 

Either way, hands down to Logicool (Logitech JPN) support. =)
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