Sunday, July 28, 2013

[Article] Sent the Latitude 10 Essentials tablet for repair/replacement

Finally Dell arranged the tablet to be picked for repair/replacement. A person from Sagawa courier service came to our place yesterday (Saturday, the 27th of July) and took it away. He brought all the necessary packaging with him. Really there shouldn’t be any need for all that because I gave it to him wrapped in a air bubble wrapping. Hey, the screen’s suppose to be built using Gorilla Glass. If Dell is afraid that it would be damaged easier, how can we believe their claims that it is durable?

I of course had to take off the anti-glare shield I had on it. You cannot apply it again, so I threw it away. There goes $10 or whatever price I paid for it. Anyways, it looked nice and bright after I removed the shield. Clean too, because there were air bubbles between the shield and the screen. I don’t have the patience required for these stuff.

They say it will take 7 to 10 days to return it. I guess that’s the way it is. If I bought an iPad, I could simply go to an Apple Store and exchange it to a brand new iPad within few minutes. However, if I asked them to come and pick it up, it would take about a week for the whole thing. In that case, Dell’s service isn’t that bad.

I just hope they will be able to reproduce the screen issue. The screen starts to work at times. But if you turn it off (just the screen) and let it rest for a while, it won’t work again. Let’s not get ahead of ourselves. We’ll see how things go in the next week.

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