[Article] Finally got my tablet back

After a whole week, I finally got back my Dell Latitude 10 Essentials tablet which had a broken touch screen. I was hoping that they would replace the whole thing, but instead they had only replaced the screen. Well, at least it is working fine now. 

Yesterday I got a call from a call girl telling me that the tablet was repaired and I should receive it today or tomorrow. I answerede the call in English and she kinda got intimidated by it. Haha! 

Sagawa seems to be their official courier service. I thought it would take quite a lot of time, but they had delivered it in the morning when I was not at home. My wife was at home and she had received it. They originally said that it would take 7 to 10 days for the whole repair/replacement thing. They were a day earlier than their estimate. Not bad at all. 

Thought I should be a little happy as it didn't cost me anything. Just dissatisfaction about the tablet. And I'm not more concerned about the quality of the tablet. I'm sure these issues are there even on Apple tablets. What if I bought this from overseas? I would have been completely screwed.

So tablet seems fine. The audio problem is not fixed, because it is a design flow. I still advice you not to get this tablet if you are hoping to watch movies on it, especially when there is a lot of noise around.

[Article] Sent the Latitude 10 Essentials tablet for repair/replacement

Finally Dell arranged the tablet to be picked for repair/replacement. A person from Sagawa courier service came to our place yesterday (Saturday, the 27th of July) and took it away. He brought all the necessary packaging with him. Really there shouldn’t be any need for all that because I gave it to him wrapped in a air bubble wrapping. Hey, the screen’s suppose to be built using Gorilla Glass. If Dell is afraid that it would be damaged easier, how can we believe their claims that it is durable?

I of course had to take off the anti-glare shield I had on it. You cannot apply it again, so I threw it away. There goes $10 or whatever price I paid for it. Anyways, it looked nice and bright after I removed the shield. Clean too, because there were air bubbles between the shield and the screen. I don’t have the patience required for these stuff.

They say it will take 7 to 10 days to return it. I guess that’s the way it is. If I bought an iPad, I could simply go to an Apple Store and exchange it to a brand new iPad within few minutes. However, if I asked them to come and pick it up, it would take about a week for the whole thing. In that case, Dell’s service isn’t that bad.

I just hope they will be able to reproduce the screen issue. The screen starts to work at times. But if you turn it off (just the screen) and let it rest for a while, it won’t work again. Let’s not get ahead of ourselves. We’ll see how things go in the next week.

[Article] What happened to the original Dell recovery image in my Latitude 10 Essentials?

I still haven’t resolved the issues with my Dell Latitude 10 Essentials tablet. It’s taking too long.

Today I got another email from Dell Support (Japan). This time as a last resort, they were asking me to see if using Windows 8’s recovery environment would fix the recovery issue. Maybe they are thinking that the issue is with their Backup and Recovery software, and I know it isn’t because Windows’ 8’s refresh functionality doesn’t work either.

This is driving me insane. They take a whole day to respond to emails. Their chat support goes off when I come home. What good is having a chat support if people cannot chat when they are at work? They should provide chat support after work hours, right?

Anyways, since they asked, I checked out what they asked me to do. Obviously, it didn’t work. But I needed to show them something. I got the following error by the way. (I wonder if they can read it because English is Greek to these Japanese people.)

They say they cannot fix the recovery thing at their factory either. I don’t understand why that is because it seems like a simple drive cloning. They say that all they can do is to reinstall Windows. And what happens if that goes Kaput? For all I know, it could be their own Recovery functionality that broke the Recovery functionality. But it doesn’t matter, because if the tablet would accept any Windows 8 32bit install media without needing a new serial number (because it should be attached to the BIOS), I can make my own restore partition using this method. I in fact could do it already, but that would completely ruin the chances of fixing the recovery functionality that’s built into the tablet.

I wonder if I can do something about it. Maybe the folks at eightforums can help me out. I’ve already posted it there.