Thursday, August 9, 2012

Intel® Rapid Storage Technology is trying to connect to the service

If you have installed Intel Rapid Storage Technology drivers in Windows 8 (doesn’t have to be RTM I suppose) or any other Windows version and you are getting the following error message when you try to launch the RST control panel, you have come to the right place. Because there is a FIX.

Intel Rapid Storage Technology is trying to connect to the service.

You get this error message because the Intel RST DM Service wasn’t created when you installed the driver. You have to register the service and start it before you can launch the control panel. Apparently the current drivers are not completely compatible with Windows 8.

Edit: Intel have come up with a new driver (version 11.6.0.1030) which is compatible with Windows 8. You can grab it from here. You don’t have to go through the following fix. Thanks Rich.

Here’s how you add the service to the services list.

First launch command prompt as Admin and change current directory to “C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology”.

In Windows 8, you can either use the Windows + X shortcut to launch the “mini start menu”, then select the Command Prompt (Admin) like shown below

image

OR you can hit Start button, type cmd, right click the Command Prompt entry that shows up under search results, and click Run as Administrator as shown below

image
to launch the Command Prompt as admin.
Then type the following command and press enter.

sc create "Intel RST DM Service" binpath= "c:\program files (x86)\intel\intel(r) rapid storage technology\iastordatamgrsvc.exe"

The service will be added, BUT since it is not started yet, you still cannot launch the control panel. For that, go into Services (hit Windows + R and then type “services.msc” into the box without the quotation marks.) Look for the Intel RST DM Service.

Right click the Intel RST DM Service and click properties. Change the Startup type to Automatic and hit Start button.

image

There you go. Now you can launch the Intel RST Control Panel without any problem.

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10 comments:

  1. I was able to install the RST but it won't let me create a RAID. Then Windows 8 won't boot properly.. I had to remove the RST software to get my PC back up and running. Anyone else have better luck? I am using Dell Optiplex 980.

    Thank you

    ReplyDelete
    Replies
    1. You have to make a RAID array from the RAID bios first, then install Windows. Isn't that what you did?

      Let me know exactly what you did. Maybe I can help.

      Delete
    2. Yes, there was an existing RAID, but I deleted it.
      Previously in Windows 7 I was able to delete the RAID, and create a RAID using the Intel Software without reinstalling the OS..

      Delete
    3. You are not going to install Windows on that RAID volume, right? Because for that, you have to create the RAID volume before installing Windows. I guess you are talking about a separate RAID volume.

      Do you get a specific error message or those options are grayed out?

      Delete
  2. They just don't exist. And yes we image our machines with Clonezilla & then we rebuild the RAID in the Intel RST software. It works like a charm with Windows 7.

    ReplyDelete
  3. Intel has released a Windows 8 compatible version that works great for us.
    No more issues!

    ReplyDelete
    Replies
    1. Thanks for tip mate. I will update the blog post with the new info.

      Delete
  4. I have no successfully able to install the RST file. Anyone can help? Very much appreciated. thanks. The files I downloaded from intel, it keeps on telling me that I am not meeting the requirements.

    ReplyDelete

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