RMAing Corsair SP2200 speakers in Japan

I finally tried RMAing my Corsair SP2200 speakers that have developed a crackling in the left speaker and got RMA approved from Corsair. Why I reached Corsair for RMA was because the shop that I bought the speakers from, called Clevery, did not respond to my emails. But few days later I found out that the shop had gone bankrupt. So convenient for them! I could not think of any other way, other than to reach out Corsair for support.

 

I actually applied for RMA twice and got approved both times.

 

First time when the RMA got approved, I had to ship it to Hong Kong (from Japan). I didn't go through with it because it would cost a lot of money to ship that large thing across the sea. I decided to give up on RMA and live with the defective product even though it was painfully frustrating.

 

This is the address I had to ship it to.

 

Please also mark the RMA number clearly on your package, and ship your RMA to the following address:

Corsair Inc. ATTN: RMA Department
Unit B &C , 13th Floor, Tai Sang Container and Godown Centre
2-10 Cheung Fai Road, Tsing Yi, NT
Hong Kong
+852 2756 8118

 

I was searching the internet for a way to fix this myself, and I came across an interesting forum post. One guy who had the same problem, was awarded a set of SP2500 speakers for an additional $50 because the SP2200 speakers were no longer manufactured. SP2500 speakers don't seem to have this crackling issue, and they are their premium speakers. Switching to them for an additional $50 was well worth it. The actual price difference was $150. I was wondering if I will be given that option if I RMA now. So I applied for RMA again. It got approved as well, and I had to send it to the same address as before, but they didn't say anything about SP2200s were not manufactured anymore. Sucks! But I decided to send the speakers anyways.

 

Corsair SP2200 speakers - crackling noise and a possible fix

This is not the first time this has happened. This is the 3rd time. Somehow it self-healed the first two times. It has started to give the same issues once again.

These are the known facts:

1. The crackling noise mostly comes from the left speaker

2. It has nothing to do with the input audio signal to the speaker. The problem is there even when the speakers are disconnected from the PC.

3. People on the internet are saying that it got fixed by replacing the power supply of the speakers. Hence, the “power supply” crackling.

Check out the Newegg customer reviews here. Most people are experiencing the same issue.

Speaker problem solved - Corsair SP2200 to the rescue

But the solution was expensive. Bought a new set of speakers. Good ones this time. Corsair SP2200. They solved the weird crackling noises from the Creative’s subwoofer.

 

One problem though. They don’t sound very loud though. Not that I can turn up the volume but I thought it would be louder. But no problem. The problem is gone anyways. I’m happy. Wee!

 

The quality is great too. Supports 100~240V input and also has the volume controller on the satellites. Much easier than the Creative one, which had the volume controller on the sub. Disgusting!