Monday, October 19, 2015

The Plantronics Backbeat Go 2 Bluetooth headset is unusable anymore


I had been using the Plantronics Backbeat Go 2 earbuds since January 2014 to listen to music and podcasts on my phone. I bought them as a birthday present for myself. Those are also my first Bluetooth earbuds. Sadly, I would have to replace them soon.

It appears that the connection between the left and right drivers of the earbuds are damaged. I no longer can hear anything from the left driver but when I wiggle the cable, the audio comes for a split second and goes away. Same thing happens when I walk while wearing the earbuds because the cable moves. And it is very irritating. So right now I'm wearing it only on the right ear. Obviously I lose the audio quality and it cannot block any noise the outside anymore.

I don't have any spare earbuds, so have to wear the Backbeats this way until I can get some new ones. Well, I do have the Apple Earpods but I don't want to use them because I plan on selling the iPhone in a few months. I don't want to use any of the accessories because it may lower the resale value.

There is no way to repair these as far as I can tell. There aren't any screws or anything so that I can disassemble it without damaging it. I was unable to find a tutorial on disassembling either. The unit appears to be sealed. But since I'll be throwing them in the garbage bin, I might as well tamper it. But I could not find time for that.

I cannot go on like this so a couple of weeks ago I ordered a new pair of earphones: SoundPEATS QY7. They are the most popular Bluetooth earphones sold on Amazon (US as well as Japan) and has a decent end user rating as well. I also watched some YouTube reviews on them and they were recommended, especially for the price. They cost fraction of what I paid for the Backbeat Go 2 and comes at ¥2,399. (I spent over ¥5,000 for the Backbeats by the way and that was with a decent discount too.)

I'll compare it with the Backbeats when I receive it, so be tuned for that post.

I’ll through the Backbeat in the garbage bin once I am confident QY7 would work for me.


This is not the first time I had issues with the Backbeat Go 2. Several times I had the earbuds freeze on me and I had to let the battery drain before I can recharge them and use them again. I almost RMAed them when this happened the first time.

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